Customer delivery requirements in an omni-channel context
Delivery expectations have tremendously changed over the past few years. Because customers can now easily compare brands and sales channels, they have become increasingly more demanding. As a major criterion for making decisions, delivery must be quick and reliable. Customers must rest assured that they will receive timely deliveries of the products that they themselves tend to order with less time in advance.
Companies therefore must offer a proactive delivery promise because securing their market share depends on it.
Companies therefore must offer a proactive delivery promise because securing their market share depends on it.
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About Generix Group Founded in 1990 in France, Generix Group is a Collaborative Supply Chain expert present in 60 countries, thanks to its subsidiaries and network of partners. More than 6,000 companies around the world use its SaaS solutions. The group’s 800 employees provide daily assistance to clients such as Browns, Carrefour, Danone, and so many others for the digital transformation of their Supply Chain. Generix Group helps companies keep the promise made to their customers. It connects companies to every partner, so they can together operate physical flows, digitize information flows, and collaboratively manage processes in real-time. To find out more: www.generixgroup.com
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