Customer delivery requirements in an omni-channel context
Delivery expectations have tremendously changed over the past few years. Because customers can now easily compare brands and sales channels, they have become increasingly more demanding. As a major criterion for making decisions, delivery must be quick and reliable. Customers must rest assured that they will receive timely deliveries of the products that they themselves tend to order with less time in advance.
Companies therefore must offer a proactive delivery promise because securing their market share depends on it.
Companies therefore must offer a proactive delivery promise because securing their market share depends on it.
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Generix is a global SaaS company helping connect businesses together to turn each digital connection into digital value. It offers a leading portfolio of cloud solutions and services powered by AI to drive with confidence the most mission-critical digital business processes in supply chain, finance and commerce. It also provides end-to-end B2B integration and collaboration solutions so companies can fully operate across digital business networks. Nearly 1,000 Generix talents are dedicated to best serve over 5,000 customers across more than 60 countries. The company helps to process more than 17 billions messages, prepare more 600 millions pallets, manage over 500 millions invoices and more than 1 million transport operations per year. Generix believes in the immense growth potential of the networked economy in a sustainable world.
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