Digest : Generix Order Management System
Logistic promise: I choose…
  • Information, key component of the e-customer’s reassurance throughout the purchasing process, returns included;
  • Logistics, key asset for e-commerce companies’ differentiation strategy;
  • The speeding up of the digital transformation create new opportunities for the companies, in order to improve the end-to-end customer’s satisfaction:
    • Informing the customer in the best way (available stock, terms of delivery and delivery tracking);
    • Taking over transport offering, be able to act in case of contingency;
    • Offering the most appropriate logistics service while keeping the costs.

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Trigger purchasing and keep the customer promise